Companies that are using chatbots rather than regular personal assistant on their services or websites have a valid reason for why doing and investing in this thing. In this blog post, we will discuss some ideas about why you have to use a chatbot.
The chatbots is a piece of software powered by artificial intelligence that can communicate and answer questions. Usually, chatbots can respond to very particular things very accurately and if you didn’t determine that specified question then it may not be capable of replying. However, there are other kinds of chatbots that they don’t need to be too specific and this kind of chatbots can understand the language and the command as well.
The chatbot was introduced in various areas and this involves distance teaching like Mobile learning, especially in fields that don’t have full learning systems in place or fields with a coaching shortage like the developing countries. The mobile learning chatbot was designed in a way that it can communicate with the kids and give guidance in learning.
You may ask your self why everyone should adopt a chatbot. It is an excellent extension for your website and this technology is pretty advanced and it is deserving of the effort and it is a great opportunity today.
The purpose of why it is so essential to use chatbots is due to the truth that most of the people nowadays prefer using messenger apps than social networks. Peoples are using messaging apps than social media these days and this is a big turning point. This makes messaging apps the future platforms and they will be valuable in the extra development of chatbots.
Chatbots tend to be a pretty big opportunity since there is an excellent business chance for those who are ready to take the risk.
1. No-Wasting Time
You might own business and your website is taking too long to respond to you if so, you probably losing many of the viewers. Take a moment and think about losing probably half of the clients just because you failed to answer their questions at a certain time.
With the help of a chatbot, you can respond to most of the questions your clients that they may ask without any delay.
2. Fantastic Experience
With the assistant of chatbots, you have made your clients feel like they are communicating with a true person, not a robot. Furthermore, The chatbot will give the desired information to your customers in a faster way.
For your online shop website, the chatbot will perform like a seller that can assist shoppers to find the desired info about what you offer.
3. Great Customer Service
There is a kind of chatbot that powered by NLP and can process the natural language at different levels, like discourse, semantics, and syntax. So, the chatbot goes a deeper insight into person psychology that it can answer to the clients with the right answer and information.
The info is given immediately regardless of how many questioners they interact with it at the same time.
4. Improved User Engagement
Since there is no limit to the consumer expectation, developing the UX is a journey that can be endless. And chatbot is just an essential milestone in this long journey.
If the chatbot was designed well, then it can assist the company and that will make their clients so happy.
5. Business Intelligence
The virtual assistant powered by Artificial intelligence and Machine learning is more powerful than the other simple chatbots. It can manage and process a valid deal of conversational data for researchers so at that time they can get a deeper insight into the minds of customers.
Nowadays, for most of the companies, the chatbot is super important to their business so they can develop and innovate their products and services.
6. Performing Surveys
A chatbot can get a more reliable idea of the client experience when they purchase a product or service.
The only difficulty is that the survey system via emails or websites is not very strong as most visitors ignoring this kind of message due to lack of time and several reasons.
Credit: BecomingHuman By: Abdelhakim Ouafi
