A Pandora’s box of promising possibilities and endless opportunities are opened up thereby giving early adopters competitive edge in the market. Startup Roxy has developed their fully customizable in-room concierge that is not dependent on Amazon or Google’s big data when it comes to managing customer information and interaction. Tech firm Synqq has voice assistance app that utilizes voice and natural language processing to keep track of meetings as efficient as a personal assistant or secretary. Even banking and finance giants J.P. Morgan and Capital One have leveraged Alexa’s patented technology to provide better analytics reports and customer assistance.
What do the “voices” say?
Voices.com VP Chris Kirby expects that algorithms will soon recognize all the various aspects, nuances and characteristics of human speech from tonal inflection to mood. VoiceOps co-founder Daria Evdokimova believes that machine-driven speech-to-text systems would be able to surpass human transcription in both accuracy and speed in the next 5–10 years. ISHIR CEO Rishi Khanna envisions a future dominated by virtual assistants that helps us communicate with machines and hands-free mobility that will eventually remove driving vehicles away from total human control.
Interestingly, Veritone executive Tyler Schulze shares a more radical thoughts on this future technology as he sees human voices as distinctively unique based on spectrogram analysis. In short, Schulz is comparing our voice to a fingerprint that can be verified and profiled.
“Voice Recognition has special importance for executives and developers creating tomorrow’s software products, it means voice must be an integral part of the user experience. It means shifting from thinking in terms of the customer or user using the software via swiping on their phone or clicking on a mouse to how to go about delivering a seamless experience via voice. It means delivering experiences in a world where immediacy is key. People want to ask a question and receive immediate and insightful information”
Xerox: A case study
Voice recognition software has made great strides. At some point, people thought Siri would never be able to understand them, now it’s becoming a common feature in tech gadgets. According to Inc., humans can speak 150 words a minute, but only type 40. “Now is the time for voice recognition to take over too, since the technology is a logical fit with Internet of Things-connected devices, such as Amazon Echo,” It began when the Amazon Echo voice recognition system, Alexa, and Vision-e developed Vision-e Voice so users could give verbal commands to the ConnectKey technology-enabled printer. The technology was developed working closely with Xerox engineers to access the ConnectKey application-programming interface.
Xerox ConnectKey technology-enabled devices are the first printers to be accessible via voice recognition technology, setting the innovative direction printers will take in the future. This VR printer brings digital printing to a whole new level, allowing users to perform print and copy needs like making copies, scanning documents to email or Dropbox, and supply inventory and ordering virtually hands-free. The VR is great because people who battled to perform complicated printing tasks or use some of the extensive features of Xerox printers have now got Alexa on their side: Amazon’s intelligent personal assistant is ready to help, with answers.
Alexa is a context-aware app assistant that delivers personalised answers to users’ questions. For instance, the user may say: “Alexa, tell Xerox to scan to email.” Alexa then replies: “Okay, who is your recipient?” Once you tell Alexa the recipient’s address, the email is sent — it’s as simple as that, all without the touch of a button. It probably took longer to read the above than it would to finish the printing process.