Sci-Fi genre movies have been using robots as their protagonists which have emotions for a long time now. for instance, if we take up the movie “Her “ which rejoices the romantic relationship between an introvert writer and his virtual assistant who has the capability to deliver the emotion of “love” through artificial intelligence.
The reality is a lot different than the way it’s depicted in movies and books yet with the development of new breakthroughs in A.I emotional intelligence with machines are covering mainstream.
Industrial sectors are now willing to employ virtual humans and AI that gives real-time replies to the users’ emotional behavior’s.
Considering the user desires, Scanta has created a digital-human with the personality-based engine, with distinct personalities and the ability to react to the vocal speech. Imagine if such a machine is installed at a restaurant and a guest is in frustration regarding his or her food service , the machine will listen to his vocal and respond with empathy, understanding, and provide with a practical solution like a change the food provided or give an on house special food, without arguing with the guest that will calm down the situation and the guest temper without causing quarrel.
Digital-humans have demonstrated a keen capacity to create positive social and emotional bonds for mental health patients. According to the researchers found that soldiers returning from the battlegrounds were more feasible to open up about their mental health and post-traumatic stress disorder to a virtual human than to a real-life therapist. Talking about the elderly community, struggling with depression benefited from human-like interactions that give them an uplifting insight of connection.
Emotional Intelligence also attains to revolutionize business. In banking, a virtual machine can answer to word usage and syntax to evaluate a customer is happy or upset from the services. In healthcare, a digital doctor will correlate traits and causes to be able to diagnose a patient’s problem. They can communicate with children with autism how to steer emotions in themselves and others.
According to former educator, Peter “These digital humans shouldn’t replace human interactions, he adds, but give people a chance to “scratch that social itch” and improve lives, in small and big ways.
Generally, the whole idea behind the growth of artificial intelligence in today’s era and in our lives is the potential to help others is vast.