Sunday, January 17, 2021
  • Setup menu at Appearance » Menus and assign menu to Top Bar Navigation
Advertisement
  • AI Development
    • Artificial Intelligence
    • Machine Learning
    • Neural Networks
    • Learn to Code
  • Data
    • Blockchain
    • Big Data
    • Data Science
  • IT Security
    • Internet Privacy
    • Internet Security
  • Marketing
    • Digital Marketing
    • Marketing Technology
  • Technology Companies
  • Crypto News
No Result
View All Result
NikolaNews
  • AI Development
    • Artificial Intelligence
    • Machine Learning
    • Neural Networks
    • Learn to Code
  • Data
    • Blockchain
    • Big Data
    • Data Science
  • IT Security
    • Internet Privacy
    • Internet Security
  • Marketing
    • Digital Marketing
    • Marketing Technology
  • Technology Companies
  • Crypto News
No Result
View All Result
NikolaNews
No Result
View All Result
Home Machine Learning

Freshworks Taps AWS Machine Learning and Artificial Intelligence to Deliver Predictive Customer Support at Scale – CRN

November 24, 2020
in Machine Learning
Amazon EC2 P4d instances for pushing machine learning boundaries now available
586
SHARES
3.3k
VIEWS
Share on FacebookShare on Twitter

You might also like

Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025

Machine Learning Algorithms To Help Identify, Study, and Predict Earthquakes

Key Factors to Keep in Mind before Selecting an AutoML Platform



Read Article



Amazon Web Services (AWS) announced that Freshworks Inc. (Freshworks), a customer engagement software company, is using AWS as its preferred machine learning (ML) and artificial intelligence (AI) provider. Freshworks, one of India’s first business-to-business (B2B) software as a service (SaaS) unicorns, has had a deep and long-standing relationship with AWS since its inception in 2010, leveraging the breadth and depth of AWS services—including containers, serverless, database, and analytics services—to fuel its global expansion. Freshworks, valued at over USD 3.5 Billion, counts more than 40,000 businesses in 126 countries among its customers. Freshworks is building additional functionality using AWS’s broad suite of machine learning services to help its customers receive faster and more personalized customer support, as well as improve their sales forecasting and sales lead scoring.

Using Amazon SageMaker, a fully managed machine learning service that enables developers and data scientists to easily build and deploy machine learning models, Freshworks trained 33,000 models to deliver more personalized customer service and support to 11,000 customers. The models help Freshworks provide an improved customer experience by automatically categorizing, prioritizing, and assigning customer support requests. Since adopting SageMaker, nearly 60% of Freshworks’ customers have experienced faster responses to support issues.

By using AWS services, Freshworks has reduced training time for these models from 27 hours to 33 minutes, and accelerated the deployment process from three weeks to one, allowing the company to quickly scale the number of models used to deliver improved customer support experiences for businesses of all sizes across multiple verticals.

To enable its customers’ sales teams to more accurately calculate the probability of a sale, improve forecasts, and prioritize higher value transactions, Freshworks also plans to use insights from SageMaker in Freshworks’ cloud-based sales customer relationship management (CRM) solution, Freshsales.

“We have built on AWS since day one and have scaled as we grew. Now, we are using Amazon SageMaker components to enhance Freddy AI, our best-in-class platform services that bring advanced AI capabilities to our flagship products and services, including Freshdesk and Freshservice, and soon on Freshsales and Freshcaller. AWS’s broad cloud platform allows Freshworks to focus on innovating and providing simple, yet powerful customer engagement software. Incorporating AWS’s machine learning and artificial intelligence services more closely into our systems and processes allows us to intelligently resolve support requests and provide even better customer service,” said STS Prasad, Executive Vice President of Engineering at Freshworks.

“Machine learning in the cloud is dramatically changing how customers interact with companies. By using Amazon ML services to deliver more personalized customer service, Freshworks is delivering insight-driven innovation to businesses who appreciate and use it to differentiate customer service to their customers. We look forward to continue working with Freshworks as they invent new ways of solving meaningful customer problems,” said Puneet Chandok, President, Commercial Business, India and South Asia, Amazon Internet Services Private Limited.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Credit: Google News

Previous Post

Malware creates scam online stores on top of hacked WordPress sites

Next Post

Introducing an All-purpose, Robust, Fast, Simple Non-linear Regression

Related Posts

Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025
Machine Learning

Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025

January 17, 2021
Machine Learning Algorithms To Help Identify, Study, and Predict Earthquakes
Machine Learning

Machine Learning Algorithms To Help Identify, Study, and Predict Earthquakes

January 16, 2021
Key Factors to Keep in Mind before Selecting an AutoML Platform
Machine Learning

Key Factors to Keep in Mind before Selecting an AutoML Platform

January 16, 2021
Global Machine Learning Software Market Know What Statistics Show About Market After This Pandemic Ends – The Courier
Machine Learning

Global Machine Learning Software Market Know What Statistics Show About Market After This Pandemic Ends – The Courier

January 16, 2021
Readers’ Writes: Machine Learning | Readers Writes
Machine Learning

Readers’ Writes: Machine Learning | Readers Writes

January 16, 2021
Next Post
Introducing an All-purpose, Robust, Fast, Simple Non-linear Regression

Introducing an All-purpose, Robust, Fast, Simple Non-linear Regression

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Plasticity in Deep Learning: Dynamic Adaptations for AI Self-Driving Cars

Plasticity in Deep Learning: Dynamic Adaptations for AI Self-Driving Cars

January 6, 2019
Microsoft, Google Use Artificial Intelligence to Fight Hackers

Microsoft, Google Use Artificial Intelligence to Fight Hackers

January 6, 2019

Categories

  • Artificial Intelligence
  • Big Data
  • Blockchain
  • Crypto News
  • Data Science
  • Digital Marketing
  • Internet Privacy
  • Internet Security
  • Learn to Code
  • Machine Learning
  • Marketing Technology
  • Neural Networks
  • Technology Companies

Don't miss it

DuckDuckGo surpasses 100 million daily search queries for the first time
Internet Security

DuckDuckGo surpasses 100 million daily search queries for the first time

January 17, 2021
Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025
Machine Learning

Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025

January 17, 2021
Xayn introduces user-friendly and privacy-protecting web search
Internet Security

Xayn introduces user-friendly and privacy-protecting web search

January 16, 2021
WhatsApp Delays Controversial ‘Data-Sharing’ Privacy Policy Update By 3 Months
Internet Privacy

WhatsApp Delays Controversial ‘Data-Sharing’ Privacy Policy Update By 3 Months

January 16, 2021
NSA warns against using DoH inside enterprise networks
Internet Security

NSA warns against using DoH inside enterprise networks

January 16, 2021
NSA Suggests Enterprises Use ‘Designated’ DNS-over-HTTPS’ Resolvers
Internet Privacy

NSA Suggests Enterprises Use ‘Designated’ DNS-over-HTTPS’ Resolvers

January 16, 2021
NikolaNews

NikolaNews.com is an online News Portal which aims to share news about blockchain, AI, Big Data, and Data Privacy and more!

What’s New Here?

  • DuckDuckGo surpasses 100 million daily search queries for the first time January 17, 2021
  • Automated Data Science and Machine Learning Platforms Market Comprehensive Analysis, Share, Growth Forecast from 2020 to 2025 January 17, 2021
  • Xayn introduces user-friendly and privacy-protecting web search January 16, 2021
  • WhatsApp Delays Controversial ‘Data-Sharing’ Privacy Policy Update By 3 Months January 16, 2021

Subscribe to get more!

© 2019 NikolaNews.com - Global Tech Updates

No Result
View All Result
  • AI Development
    • Artificial Intelligence
    • Machine Learning
    • Neural Networks
    • Learn to Code
  • Data
    • Blockchain
    • Big Data
    • Data Science
  • IT Security
    • Internet Privacy
    • Internet Security
  • Marketing
    • Digital Marketing
    • Marketing Technology
  • Technology Companies
  • Crypto News

© 2019 NikolaNews.com - Global Tech Updates