As the enterprise market begins to mature and become attracted to smarter AI solutions that bring real value, they abandon failing solutions and migrate to proven technologies — technology can pursue improvements and structures in their businesses.
We have listed 5 major trends in the Conversational AI market we are currently seeing:
1. Maturity in the Marketplace for Conversational AI Solutions
We are seeing huge maturity in the market and measured by companies that are starting to realize the value they can gain from conversational artificial intelligence, and it is also coming from companies that are testing, testing and failing with a variety of solutions.
Now, the CIO’s (Chief Information Officers) are being asked to take control of a very complex and chaotic landscape and build the best business centers that allow companies to create use cases that work within their business.
For example, we see our professional services consultants (who were building interactive AI projects and solutions for our customers 12 months ago) now supporting these excellence centers and asking them to be a consultant and expertise. , And guides how to implement these solutions. It describes definite change and is a clear sign of maturity. [Rus Tar — VP Sales, EMEA]
2. Reuse of conversational data to improve solutions
The second trend is around conversational data reuse.
When you and I speak humanly, we are exposed to what we are thinking — our likes, dislikes and what we are looking for.
You can use that information to understand what your customers think and use that data and knowledge to improve your products and services and improve your communication system as part of a closed-loop machine. The learning environment.
As a result, our customers are increasingly recognizing the value of this conversational data. [Andy Piart — CMSO]
3. Convert from Chatbots to Advanced Conversation Intelligent Solutions
We have already seen geographies as very mature markets, including the Nordics, Germany, Holland, and the UK, but as countries such as Spain and Italy are very mature, we are seeing a definite shift towards more conversationally intelligent solutions.
Six months ago, these markets were seeing FAQ chatbots, and I think they started to realize that [FAQ chatbots] don’t add tangible business value. So, there’s real maturity there too. [Rus Tar — VP Sales, EMEA]
4. The current convergence AI services are running out of steam
What we’ve found is that [in terms of] trends, customers are coming to us with problems with their current expansions — they have tried or prototyped evaporative [another communication AI technologies].
They have tried to work with some competing technologies — for example, designing and building solutions with a wide range and a lot of purposes, and they are working hard.
The great thing about Tenio developers is that for these companies who are trying to build solutions themselves, Tenio developers have access to information and technology that will help them go further and increase the quality of bots they are building. [Darren Ford — VP Global Customer Services]
5. Migration from failed communication technology
Another thing that has been going on for the past two months is that we are getting a lot of customers who have invested heavily in other technologies, such as IBM Watson or Microsoft Lewis.
They are struggling and are unable to scale or scale those expansions, and asked us on 4 or 5 different occasions last month for a proposal to completely migrate from competitive technology or re-use competitor technology. Customers do not want to lose the investment they have made in the past.
Customers are beginning to understand the need for a comprehensive solution to orchestrate excellent dialogue and get the value they can’t get from other technologies. [Darren Ford — VP Global Customer Services].
Marketing Team,SEO Executive
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