With the rise of artificial intelligence (AI) and the advancement of smart technology, there are more opportunities than ever for businesses to utilise new and innovative work processes.
Even if you own a small business, it’s in your best interest to know where this technology is heading. Your competition will be keeping a watchful eye, so stand out from the crowd in an evolving marketplace.
Advances in AI can help your customer engagement and client satisfaction. Google’s innovations and AI could benefit your business and boost productivity!
If you’re a Tradie, you may already be using apps on your smartphone that make working on the move easier. But, these cloud-based job management and bookkeeping apps are only going to get smarter and more user-friendly.
The days when paperwork overflows from your vehicle dashboard will be over.
Think about how customers find you, they might use speech recognition AI on smart devices to launch their search, but this then draws upon Google’s AI-powered search engine to locate you.
If you’re listed correctly online, the search engines will suggest your business when clients ask, delivering them directly to your door, or calling your phone.
AI and machine-based learning will help you devise new systems and improve productivity. In-depth data analysis and predictive software will help to implement procedural changes that make business more efficient.
Google has stated that it’s their mission to bring AI to everyone, making it affordable and accessible to all businesses. They’re on track with Google’s Cloud-based AI, from which you can implement Contact Centre AI, Document AI, Recommendations AI, or build your own solution for your business needs.
If you have a busy business and want to save some time, you could deploy chatbots on your website. You’ll have come across these before, small auto-chat pop-ups that appear on sites to help answer basic questions. These chatbots are going to get smarter and more efficient as ‘they’, or the AI controlling them, learn. This will lead to faster customer responses, and less work for you!
AI has also been implemented in customer relationship management (CRM) software such as Salesforce, helping you to deliver better customer service and client retention. Predicting client behaviour will become even easier with CRMs and AI; the results include optimised sales strategy, application development, and improved customer satisfaction and experience.
Become your own Private Investigator and learn about your market and your competitors as AI gathers and analyses deep data in your industry. Stay ahead of the game and learn about the best sales strategies and marketing techniques that your competitors are using.
AI will begin to generate insights for your business health and finances, and possibly help you avoid financial losses or risky business investments.
And, you could utilise AI as an in-house ‘credit agency’, screening for clients that won’t be able to pay their bills, as AI enters the mainstream banking and payments sector.
An example of AI that can help Tradies, would be AR glasses that collect information while you work. They will help to improve and streamline the quality of work, predicting errors and mistakes, and enabling swift corrections. You could save money, implement innovative processes, and increase customer satisfaction and engagement.
Teaming up with Google, Jacquard created state-of-the-art touch-sensitive clothing and accessories, such as the shoulder-strap on a backpack that you can tap to take a photo, the jacket where you can swipe the cuff to hang-up, answer a call or change the music. The Star Trek technology — tapping your badge to converse with the mother ship — has arrived.
If you’re a busy Tradie this technology will let you know if you’ve left your phone at home, it will give you directions and play music while you work.
You may have a couple of Google’s tech bots in your home, business or pocket already, such as the Pixel or the Google Home range. More recently they have developed the Pixel 4 smartphone, Pixel Buds, Pixelbook Go, Nest Mini and Nest WiFi.
Google is steaming ahead when it comes to ambient computing, the term used to describe computers and AI that melt into the background and can quite literally control the ambience of your home or business. No doubt you have seen the ads for voice-controlled blinds, air-con, lights, music, TV, etc….
Are you playing hard to get?
It might be good for dating but it’s not good for business! Check your local presence to see if you’re playing hard to get in local search results.
Check your local presence